Is it a good deal.

[pugwash]

Been on the phone I don't want to say to much at mo. but got to speak to right person there to sort it but first call I got no further forward.

[YoursTruly]

Rip off

I snapped the tip on my greys nitra a while back. So I've waited till after Xmas to get it sorted so got in touch with greys to sort it out. Only problem being there don't do the tip section for my rod now but have offered me 50% of the RRP on new Apollo so does any now how much they are and what's your thoughts

There lifetime warranty has always been a very grey area.

If you have a warranty that clearly states lifetime warranty then they are obligated to replace your tip.

[Fishery Pokery]

I hope this isn't the case.
I have four greys rods where the lifetime guarantee was the deciding factor.
I still have them even though I don't use them much, as they are worth keeping with their guarantee.
The fact they would even try this has put me right off buying anything Greys again.

[pugwash]

I hope this isn't the case.
I have four greys rods where the lifetime guarantee was the deciding factor.
I still have them even though I don't use them much, as they are worth keeping with their guarantee.
The fact they would even try this has put me right off buying anything Greys again.

That's was one of the reasons I got it. Thinking it was good to have a warranty just incase.

[rocketman]

That's was one of the reasons I got it. Thinking it was good to have a warranty just incase.

get back on the blower mate be polite but firm, dont take no for an answer, tell them you either want a new tip, a new rod or a full refund if there answer is no tell them you will go to citerzens advice or trading standards they dont have a leg to stand on if you have a lifetime guarentee do it now mate

[pugwash]

get back on the blower mate be polite but firm, dont take no for an answer, tell them you either want a new tip, a new rod or a full refund if there answer is no tell them you will go to citerzens advice or trading standards they dont have a leg to stand on if you have a lifetime guarentee do it now mate

I phoned before got no where. Manager in on Monday so phoning back then. Am not taking no for a answer

[rocketman]

I phoned before got no where. Manager in on Monday so phoning back then. Am not taking no for a answer

usual shop trick saying manager is not in just to fob you off

[Darnc]

Read this mate and when you phone back tell them you've spoke to your local trading standards department

http://www.tradingstandards.gov.uk/advice/problemswithgoods-sum16.cfm

[Dr.Gonzo]

good luck but a warranty isnt always what you think, do you have documentation that specificaly says you will get a new rod under your circumstances?
usualy an 'alternative may be offered' is the get out clause and your alternative is an offer of a new one at a reduced price therefor fullfiling their obligation perfectly legaly.
i bought a car with a full warranty and the head was gone when i bought it, no money back or anything. just an offer to pay half the cost of replacement by his engineer which was going to be 1000's on a £1500 car and more money in his pocket.
trading standards were brought in and i didnt have a leg to stand on as he was 'appearing' to help me which was blatantly just a scam to drag me deeper into his pocket.
i had to walk away and cut my losses.
ring trading standards and they will advise you of where you stand. the only advice i got was to keep at it but i got nowhere what so ever.
your best bet is to tell em your an active member of a huge forum and its in their interest to keep you happy as their risking future custom if you were make public your experience and hope for the best mate

[Davey-m]

Also as above mention the fact that your a member of various fishing forums and it would sound so much better for Grey's if you wrote a happy ending and a thank you to say they sorted you a replacement rod under guarantee.

[g.ordon]

There lifetime warranty has always been a very grey area.
If you have a warranty that clearly states lifetime warranty then they are obligated to replace your tip.

Was that intentional mate

[scaley]

Not a 100 per cent sure about the warranty you have but in most highstreet shops,if they cannot provide you with an exact replacement you are entitled to a full refund,but do speak to trading standards first,they may persue this on your behalf.Do make sure you have all the relevant papwork..ie receipts,warranty etc...

[brix]

Hi pugwash mate how'd ya manage to snap the tip off a nitra thought they were pretty stiff.

[peter.m]

Had a look on their site here and it looks like they comply with the agreement when rods are discontinued and they no longer have them.

Greys Sea Fishing - Worldwide Extended Warranty

[billynobaits]

Bit of advice,don't buy rods made in China,regardless of whos name is on it.