excellent service

[sage]

often i read on the site about various shops and dealers not coming upto scratch when offering their services so here is a bit of a different story....

a couple of weeks ago i damaged the rings on my rod, well the wind did when it blew it over while resting on my car, after a fishing session

after looking around on the net to find some suitable rings i came across

http://www.google.co.uk/url?sa=t&rct=j&q=rod+rings+and+things&source=web&cd=2&cad=rja&ved=0CCcQjBAwAQ&url=http%3A%2F%2Fwww.rodringsandthings.co.uk%2Findex.php%3Fapp%3Dgbu0%26ns%3Dcatshow%26ref%3DBuildYourOwn&ei=miGcUNzTAY6o0AWz94H4AQ&usg=AFQjCNE0PEKV0IQDT0EPUrLnDXpnzyJ7Yw

i ordered my requirements and awaited them to be delivered.. a day later i came in from work and the wife said there was a phone call for me...

it was Nathan from RRT.. there was a problem with my order.. they were a ring short... they offered me either another full set of a different type or they would just post the missing ring at a later date...

after a discussion with nathan , a cracking bloke, i opted for a different set... and all was sorted....
but after hanging up.. i then later i changed my mind !!!! i wanted to keep my tip looking original...
i e-mailed them to tell them of this... soon i received a reply telling me that was not a problem.. and thanking me for my patience and understanding..

they even let me know when they were dispatched and when i could expect the shortage of my order being fulfilled...

today the rings arrived by recorded delivery with a note once again thanking me for the custom... and informing the other ring would be sent later this week...

i was well impressed by the communication and service from this company and thought that i would give them a bit of a well deserved write up ....

thanks again
a very satisfied customer
Paul..

[fish fingers]

i deal with nathan all the time and he is a right gent

[Scotty91]

Nice that's what you lyk to c ;D