any comments,

[tich]

had a mate put an outboard into Power House Marine,About 5 months ago and was well pi~~ed around, asking for more money, with no guarantee that it would be fixed, just wondering if this is a normal practice???

[easyfish1]

depends what was wrong with it, was it old ? are the parts difficult to get, was the problem big or ongoing

how did you mate communicate with them ?

what exactly have they done ?

[The Jester]

If i put an outboard in to be fixed at any marine engineers, i would want to know a max price, and for them to notify me of any variations from that price before undertaking the extra work.....If its taken 5 months to sort a problem out, then thay arent worth a toss....
Intermittent faults can be a pain, but asking for more money and no guarantee is crap, sound like an episode of "Builders fron Hell"

[oldessox]

I found it difficult to get a price from them for a straightforward 1st service on a 1 year old Yamaha, I can understand it on an old engine with problems , but they refused to give a fixed price saying it would be "around" £X . Of course when the bill came it was £50 more than they said, I queried it and got it reduced. It's not the way I do business or like to have done to me and it stinks of rip off but I have no choice because I was stupid enough to buy a Yamaha without first checking where I could get it serviced
What I will say is their engineer was spot on, I stayed with him whilst he serviced my engine and watched the whole process which was very thorough.
The engine is a beaut as well, just a shame there's no competition in the area to service it.
Another 7 or 8 months before I have to worry about it again, I had the run in service done by bosuns locker who are quite willing to give a quote , but the travel expenses they need for coming down from Edinburgh make them too expensive, I see the chandlers on the coast ( forget their name) road are starting to sell Yamaha , hopefully they will become main dealers and give powerhouse some competition.

[The Jester]

Is that Storrar, Ray....

[canman]

tich. It happen to me last year, exactly the same. Mine was an intermittent electrical problem that they half identified, but saying that if it wasn't that, I would still have to pay for the £400 part and the labour. They spent a long time "testing" everything over around 2 months, and when I decided this was going nowhere, took it home with a £480. bill paid for their efforts
I took it to a chap in Whitley Bay, took one look at it and said, I can fix that, lifted the cowl off, pulled the flywheel off expossing the stator, identified the the stator as "shot", fitted a second hand one, started it up, and wow! job done, all in the space of 90 minutes.
So I would personally give them a wide birth and go elsewhere.

[tich]

aye, it was an old engine, that had an overheating problem , but just kept asking for more and more cash, without a guarantee of fixing it, heard the one on the coast rd is very expensive, still a lesson learned , cheers lads