Disappointed with Greys/Hardy rod

[Ankle-Biter]

Bits started to fall off my new rod after 2 fishing trips.

So I contact the company to claim of the "LIFE TIME GUARANTEE" and this was the reply


FW: Rod - North East Tackle
From: Christine Mavromichaelis (cmavromichaelis@hardygreys.com)
Sent: 17 August 2009 09:13:34
To: emilylemsip@hotmail.com

Attachments: 1 attachment Anti-virus scan by Windows Live OneCare
image001.jpg (2.0 KB)

Dear Mrs. Granton,

Please follow the instructions below when returning the broken section -

1 Place some tape around the initial fault and cut the broken section only into 4" pieces and return in a padded envelope.

2 Enclose full name and address details - including daytime telephone number.

3 Enclose full details of the rod - model, length, line rating & sections (2, 3 or 4piece)

4 Enclose a covering letter explaining how the rod broke and we will examine the fault. If we think it is not a manufactoring defect the £30 handling charge will apply.



5. Please send to address below.





Kind regards



Christine Mavromichaelis, Customer Service Administrator



I rang them and they said about 2 weeks to get this sorted and if they think it's my fault then I will get the broken pieces back.


Good eh


So the shop I bought the rod off Neast Tackle and Supplies said he would repair the rod for £3 but this then invalidates the "LIFE TIME GUARANTEE"

Good stuff eh.

DON'T BUY THEIR RODS in my opinion

[yorkio]

So the shop I bought the rod off Neast Tackle and Supplies said he would repair the rod for £3 but this then invalidates the "LIFE TIME GUARANTEE"

If your rod breaks within the first year (actually, it might even be longer, but definitely within the first year), it's the shop's responsibility to sort out a replacement, not the company who made the rod.

And unless you broke it yourself, they certainly shouldn't be charging you to fix it, otherwise you might as well have bought it from a car booter!

[Ankle-Biter]

yea I think so aswell.


The girl on the phone said "It will be a manufacturing fault, we get a few like that"

[jason]

yorkio
i dont think it is the shops responsibility of the shop for fishing rods, i had a very expensive abu suveron pro boat rod snap just below the 4th ring, spoken to abu and they said send the rod back but because i was going fishing again soon after the snap my friend in the tackle shop did me a favour and forwarded it to the manufacturer and replaced it.

i think some stores do take the rod but will then deal with the manufacturer on the behalf of the customer as they can have postage agreements with their suppliers.

greys will replace the rod if it has been snapped in normal use, if it has been snapped by standing on it etc i understand they wont.

regards
J

[Ankle-Biter]

Its not snapped or anything, just eyes falling out.

[The Great Wallsendo]

Have a ganders here

buying goods - your rights - Trading Standards Institute

I would say that it is the shops responsibility to replace the rod first and foremost upon proof of purchase - it'd then be down to them how they recouperate their loss with the supplier IE Greys

[The Great Wallsendo]

and if you want to read it in full

The Sale and Supply of Goods to Consumers Regulations 2002

[codseeker]

if the eyes are falling off its greys mistake the whip mustnt of been hit hard enough when the man or juvenile (slave) made it at the time

[oldessox]

I'm guessing it's the eye linings falling out ? If so it's definitely a manufacturing fault and you will get a replacement rod or your money back or whatever . I have to say I like Hardy/greys rods and reels , I have a lot of Hardy fly rods and reels , they are brilliant . I've taken them up on their lifetime guarantee on a couple of occasions too , it's well worth having in my opinion. I'm sure they will sort you out Ankle biter

Ray

[yorkio]

I would say that it is the shops responsibility to replace the rod first and foremost upon proof of purchase - it'd then be down to them how they recouperate their loss with the supplier IE Greys

Exactly. Your contract is with the seller, not the manufacturer.

Consumer Direct - The Sale of Goods Act 1979 as amended

[George]

I had a boat rod from them half price so no guarantee ex display. after 2 seasons the end ring came away. popped into the shop to buy a replacement ring and ended up getting, not the original ring, put on free.

Mind you I live in Alnwick and had to pop in 3 times due to the 1st ring they gave me free was slightly to small. So this could have had an influance.
I agree though it is a bit of a con the lifetime guarantee unless your paying £500+ for some of there rods.
Can't see putting a new ring on yourself invalidating the guarantee though if out went wrong again and you had to send it in, break that ring of as well........

George..............

[codseeker]

glad a aint married 3 rings sounds a nightmare nevermind 1

[boblydon]

i would have just paid the 3 quid to have it fixed there and then, could'nt have been bothered with all the hassle and time wasted trying to persue it

[Ankle-Biter]

i would have just paid the 3 quid to have it fixed there and then, could'nt have been bothered with all the hassle and time wasted trying to persue it

thats what I did, but thought people might like to know what a "Life time warranty really means"